Good repair preserves cue geometry rather than hiding a defect. Describe the symptom, discipline and desired hit feel before handing over the cue.
Scope of work
Ask whether the specialist replaces tips and ferrules, repairs joints, straightens shafts and restores finish. Cracks and delamination need diagnosis, not a promise of a one-day fix.
Estimate and timing
Separate materials, labour and testing in the quote. Confirm tip brand, polishing method, allowable wood removal and warranty. Receive an expensive cue against a written handover note.
Acceptance
Spin the shaft, check the joint for play and hit a few test shots on a familiar table. Keep storage and follow-up inspection advice.